Monday, September 3, 2012

Old Guys and Phone Calls

So, I work in a call center for on-campus housing.  All day I get to sit and answer the same boring questions again and again when the answers can all be found online and listen to people complain about where they're contracted to live and work out the mess of their student financial accounts.  


Okay, so that's a bit of an exaggeration, but it does get tiresome occasionally.  After a string of boring or difficult calls I love getting a caller who is not just polite, but appreciative; the little ladies who say, "Oh, thank you.  You're so helpful" just brighten my day.

This past Friday, the end of the work day leading up to a three day weekend, I took a call from the nicest man ever.  All he wanted was his son's mailing address, but we kept talking about what BYU was like when he was here (tuition was less than $200 a semester), how the book of Psalms would be more poetic if we all spoke Hebrew, Elder Holland's Conference talk from a few years ago about the atonement, Psalms 22, and prophecies about the atonement.  This gentleman sounded a bit older and he said he didn't get out much, so we just talked for fifteen minutes or so about things that had nothing to do with housing.  

He made my day.  It was such a pleasant conversation.  He reminded me that callers are real people.

1 comment:

  1. Ouch, I can't think of a more cumbersome job. :( I'm glad the man made your day though, Tessa. He sounds like such a sweet fellow.



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